Repairs
- A repair reported or escalated
- A job running late
- Completion photos from a contractor
- A critical inspection finding
- Planned maintenance falling behind
- Severe weather forecast
Fact Agent
Every development, watched.
Every morning, ready.
Fact Agent is the AI built into Factorly. It works day and night across every development you factor. Repairs, payments, certificates and complaints are sorted as they arrive, connected when they belong together, and waiting with the right person when your team starts work.
- 23:47, Lettergair Court: Water through a ceiling, flat 2/1. Manager told. The owner who reported it has an update.
- 01:12, Drumbrennan Gardens: Direct Debit failed for one owner. On today’s list.
- 02:30, Drumbrennan Gardens: Common charges overdue for four owners. On today’s list.
- 04:05, Every exposed development: Gales forecast for Thursday. Property managers told.
- 07:58, Fennimuir Terrace: Gas safety certificate due next month. On the compliance list.
- 09:14, A retirement development: Complaint received. On the list, with its reply date.
- 10:40, Business units: Completion photos sent by the contractor. Ready for review.
- 11:26, Lettergair Court: Third leak at the same close this month. Flagged to an admin: consider an inspection.
- 15:03, Firm-wide: Payout bank account changed. Your admins told.
What it watches
Repairs, money, compliance and owners. At any hour.
Fact Agent picks up what happens across every development as it happens: day, night and weekend.
Money
- Charges going overdue
- A failed or refunded Direct Debit
- A payout that did not arrive
- A payment dispute
- A contractor invoice above its quote
- A reserve fund behind its target
- A change to a payout bank account
Compliance
- Certificates and documents nearing expiry
- Insurance renewal approaching
- Management agreements signed or stalled
Owners
- A complaint received or moving stage
- A Written Statement of Services not yet acknowledged
- A new post on the community feed
Your morning starts with what needs you. Not with a search through yesterday’s emails.
Day and night
A day and a night across three developments.
What Fact Agent picks up between one evening and the next, across Lettergair Court, Fennimuir Terrace and Drumbrennan Gardens.
- 23:47Repairs
Water through a ceiling, flat 2/1
Lettergair Court
Manager told. The owner who reported it has an update
- 02:30Money
Common charges overdue for four owners
Drumbrennan Gardens
On today’s list
- 04:05Repairs
Gales forecast for Thursday
Every exposed development
Property managers told
- 07:58Compliance
Gas safety certificate due next month
Fennimuir Terrace
On the compliance list
- 11:26Repairs
Third leak at the same close this month
Lettergair Court
Flagged to an admin: consider an inspection
- 15:03Money
Payout bank account changed
Firm-wide
Your admins told
Lettergair Court, Fennimuir Terrace and Drumbrennan Gardens are fictional developments.
Patterns
Three reports from one close become one question for the right person.
Ready by morning
Ready when you arrive.
Each item arrives with the reason it matters and the record behind it, and the right person has already been told.
Complaint and urgent-repair timescales sit on the case they belong to, and the ones due soonest come first. See how that fits the Code of Conduct.
What it does on its own, and what waits for you.
On its own
- Watches every development, day and night.
- Sorts what comes in into money, repairs, compliance and owners.
- Connects reports that belong together and raises the pattern.
- Tells the assigned manager or your admins.
- Sends progress updates to the person who reported a repair.
- Records everything it does.
Waits for you
- Every approval.
- Every payment and every decision about money.
- Retrying a Direct Debit.
- Any change to a charge.
Fact Agent cannot approve, pay or move money.
You stay in charge.
Fact Agent prepares the work, and every approval is made by your staff.
- Prioritised
- What matters most is at the top of the list.
- Explained
- Every item says why it is there.
- Reversible
- A decision you’ve just made can be taken back.
- Recorded
- Everything Fact Agent does is in the change log.
Say no once, and it doesn’t keep asking.
Start tomorrow with what needs you.
Fact Agent is in early access. We switch it on with each firm during onboarding, on your own developments.