Owners
Every owner, kept in the picture.
Owners report repairs and follow them to the finish, vote, read their documents and see their own account, all in your firm’s name.
Own a flat? Sign in to your factor’s portal, or see who to contact.
A street of six kinds of development with five owners’ moments marked: Leak reported, with photo; Owners’ meeting Thursday; Notice: door entry upgrade; Annual statement ready; Vote open: roof repair quotes.
Report
From the stair, with photos.
Follow
Every update, as it happens.
Vote
Votes can be limited to owners; results as votes arrive.
Pay
Straight to your firm.
Owners see your firm, wherever they are. In any browser, whenever they need you.
Your firm
Your name and colours across the portal and every email.
From the first sign-in to the repair email, owners see your firm.
Owners sign in at yourfirm.factorly.co.uk
Three fictional firms.
Shown in the colours of Glenvarrie Factors.
Your firm stays front of house.
What owners can do
Everything an owner needs from their factor.
Whether they own a flat in a tenement, a house on an estate or a shop below the flats, owners use the same portal.
Tell us from the stair.
Photos, status and a comment thread, with updates by email as the repair moves.
- Report with photos
- See the status as the repair moves
- A comment thread with your firm
- Updates by email
Votes that count, and meetings people come to.
Votes can be limited to owners, and results arrive as votes come in. Meetings come with an agenda, RSVP and add-to-calendar, and minutes are published afterwards.
- Vote, where a vote can be limited to owners
- Results as votes come in
- Meetings with an agenda and RSVP
- Minutes published afterwards
Everything owners should have, in one place.
The Written Statement of Services to read and acknowledge, shared documents, notices and the neighbours feed.
- Read and acknowledge the Written Statement of Services
- Documents shared by your firm
- Notices, marked when read
- The neighbours feed
See what you owe, and why.
Each charge shows the owner’s share of the total, with a statement of account and the annual statement. Payment goes straight to your firm.
- Each charge with the owner's share
- A statement of account
- The annual statement
- Pay by card or Direct Debit, where your firm offers it
If something goes wrong.
Stage 1 and stage 2 complaints, each with the date its reply is due.
- Raise a complaint in the portal
- See its stage
- The date its reply is due
Only your own account.
Owners
Owners see their own account and never a neighbour’s name or balance.
Tenants
Tenants see repairs and notices.
Works where owners are
In any browser today. Apps on the way.
Owners use Factorly on any phone or computer, add it to their home screen and get notifications. Apps for iPhone and Android are coming.
- Coming soonApp Store
- Coming soonGoogle Play
If you’re an owner.
Factorly is the software your factor uses. Your factor is who you deal with.
Who do I contact about a repair or a complaint?
Who do I pay?
Who looks after my details?
Your portal, your firm’s name.
Your name and colours across the portal and every email, from the first sign-in.