Code of Conduct
Built around the Property Factors Code of Conduct.
Complaint and urgent-repair timescales are counted on the cases that carry one, so your team sees what is due before it is late.
The Code, part by part.
- Overarching Standards of Practice
- Messages, notices and updates to owners, each dated against the owner and the development.
- 1. Written Statement of Services
- Each version you publish, and which owners have acknowledged it.
- 2. Communication and consultation
- Notices, owner votes and meeting outcomes, in writing.
- 3. Financial obligations
- Charges, receipts, sinking fund balances and each owner’s yearly statement, and when and how it was issued.
- 4. Debt recovery
- Each step a manager took, with dates.
- 5. Insurance
- The policy, premium and cover dates, with each owner’s share shown on their yearly statement.
- 6. Repairs and maintenance
- Reports, quotes, progress and the contractor’s evidence when the work is finished.
- 7. Complaints
- Each complaint, the stage it reached, its key dates and your written outcome.
Sections from the Code of Conduct for Property Factors (2021), titles shortened. Factorly is not endorsed by the Scottish Government or any trade body.
A complaint, day by day.
The Code expects a factor to keep to the timescales in its own complaints procedure and Written Statement of Services. Factorly counts complaint timescales on each case, so your team sees what is due before it is late.
This page describes how Factorly works. It isn’t legal advice.
Keep complaint and repair timescales in view.
Complaints and urgent repairs carry their timescales from the day they arrive.